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What happens if my students are having trouble logging in?

This article will help you solve issues similar to this example: My student is following the instructions to log in after copy/pasting the book link I sent; however, their log in is not working or they are taken to a different site.

Get the PDF to share it with your students!


STUDENT SIGN IN PROCESS:
Student log in site is accessed through the “copy link” URL as seen here:
Copy the URL link and paste it into your LMS, website, or email. From there,
students copy the URL and paste the link into their browser.
Your students should be directed to a website that looks like this:
They follow the instructions and access their ebook library.
PROBLEM:
Some students are unable to log in after following the instructions or sent to 

 


Screen Shot 2021-10-29 at 11.26.02 AM

Copy the URL link and paste it into your LMS, website, or email. From there,
students copy the URL and paste the link into their browser.

Screen Shot 2021-10-29 at 11.27.58 AM

Your students should be directed to a website that looks like this:
They follow the instructions and access their ebook library.

Screen Shot 2021-10-29 at 11.28.06 AM

PROBLEM:
Some students are unable to log in after following the instructions or sent to
this webpage:

Screen Shot 2021-10-29 at 11.28.12 AM

SOLUTION:
If this happens, please direct your students to http://certell.org/sso_logout.
This will clear any previous sign in attempts/information.
Once logged out, have them start the process over by pasting the original
URL into the browser as seen above.
If your students are still having trouble logging in after using the link above
and restarting the process, please contact support.